Returns & Order Issues
Everything at Toke Box Supply is printed to order, one piece at a time. That means we can't restock a returned item, so we don't offer returns or exchanges for sizing, color, or change of mind. Please check the size chart on each product before you order.
Misprints and damaged items
If your order shows up misprinted, damaged, or wrong, we'll replace it or refund it. Send us a message within 72 hours of delivery with:
- Your order number
- A photo of the problem
- A photo of the shipping label, if the package itself was damaged
Claims made after 72 hours can't be honored.
Wrong address
If an order ships to an address you entered incorrectly and comes back to us, we'll reach out to arrange reshipment. Reshipping costs are the customer's responsibility.
Lost packages
If tracking shows your package as delivered but you don't have it, check with neighbors and your carrier first, then contact us and we'll help track it down.
Questions? Use the contact page and we'll get back to you.